1792345823a:16:{s:3:"uid";i:47;s:7:"subject";s:23:"Re: Produit N° 264378 ";s:4:"from";a:1:{i:0;a:2:{s:5:"email";s:29:"houssem.hadj-taieb@ht-bat.com";s:4:"name";s:18:"Houssem HADJ-TAIEB";}}s:2:"to";a:1:{i:0;a:2:{s:5:"email";s:14:"support@oyp.fr";s:4:"name";N;}}s:4:"date";s:25:"2026-09-30T13:05:42+02:00";s:4:"seen";b:1;s:7:"flagged";b:0;s:8:"answered";b:0;s:2:"cc";a:0:{}s:8:"reply_to";a:1:{i:0;a:2:{s:5:"email";s:29:"houssem.hadj-taieb@ht-bat.com";s:4:"name";s:18:"Houssem HADJ-TAIEB";}}s:10:"message_id";s:46:"86A8A06F-581D-B149-8E9D-95AE372D818E@hxcore.ol";s:10:"references";s:73:"695cd340.AMYAAKbFhO8AAAAAAAAAAGeVbQMAAP-yqD4AAAAAAAnThgBquZyd@mailjet.com";s:4:"html";s:62070:"<html><body><div dir="auto" style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(33, 33, 33);">Bonjour&nbsp;</div><div dir="auto" style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(33, 33, 33);"><br></div><div dir="auto" style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(33, 33, 33);">Compte tenu du respect de votre engagement par rapport le maintien de mon remboursement, et malgré les perturbations que ce retard a pu occasionner dans mes propres engagements, je tiens à vous remercier pour votre compréhension et votre réactivité.</div><div style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(33, 33, 33);" dir="auto"><br></div><div dir="auto" style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(33, 33, 33);">Au plaisir de collaborer de nouveau avec vous prochainement. Pour une prochaine commande, je n’hésiterai pas à revenir vers vous.</div><div dir="auto" style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(33, 33, 33);">Cordialement,</div><div id="ms-outlook-mobile-body-separator-line" data-applydefaultfontstyles="true" style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt;" dir="auto"><div dir="auto" style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt;"><br></div></div><div style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(33, 33, 33);" id="ms-outlook-mobile-signature" dir="auto"><span style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(33, 33, 33);">Envoyé à partir de </span><span style="font-family: Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size: 12pt;"><a href="https://aka.ms/AAb9ysg">Outlook pour Android</a></span></div><div dir="auto" id="mail-editor-reference-message-container" class=""><br><hr style="display:inline-block;width:98%"><div id="divRplyFwdMsg" style="font-size: 11pt;"><strong>De&nbsp;:</strong> Vicky Kouas - INPRINT &lt;support@oyp.fr&gt;<br><strong>Envoyé&nbsp;:</strong> mercredi, septembre 30, 2026 11:48:06 AM<br><strong>À&nbsp;:</strong> Houssem HADJ-TAIEB &lt;houssem.hadj-taieb@ht-bat.com&gt;; support@oyp.fr &lt;support@oyp.fr&gt;<br><strong>Objet&nbsp;:</strong> Re: Produit N° 264378 <br></div><br><!--[if (gte mso 9)|(IE)]><style type="text/css">.main-style-535812bfcaa5b6805deb { font-family: sans-serif; font-size: 11pt; /* inherit */ }</style><![endif]--><div class="main-style-535812bfcaa5b6805deb" style=""><div>Bonjour,</div><div><br></div><div>Je vous remercie pour votre retour.</div><div><br></div><div>Je vous confirme que nous maintenons bien le remboursement malgré le fait que vous avez réceptionné le colis.</div><div><br></div><div>En effet c'était bien ce que je vous avais proposé.</div><div><br></div><div>Bien cordialement.</div><div><br></div><div><br></div><br><div class="front-signature"><div>Cordialement,</div><table width="600px" cellspacing="0" cellpadding="0" style="box-sizing:content-box; width:600px"><tbody><tr><td width="50%" valign="middle" style="padding-bottom:5px; font-size:15px; vertical-align:middle; margin:auto; border-right:1px solid rgb(216,216,216)"><table width="100%" cellspacing="0" cellpadding="0" style="margin:auto"><tbody><tr><td valign="top" style="height:30px; color:rgb(49,49,49); font-size:16px">Vicky K.</td></tr><tr><td valign="middle" style="vertical-align:middle; padding:0px; color:rgb(163,163,163); height:20px"><img alt="icone personne" width="13px" src="http://www.rollup-online.com/web/wp/wp-content/uploads/2017/12/person.jpg" style="border-style: none; max-width: 100%; height: auto;"><span style="font-size:14px">Service Client</span></td></tr><tr><td valign="middle" style="vertical-align:middle; padding:0px; color:rgb(163,163,163); height:20px"><img alt="icone personne" width="13px" src="http://www.rollup-online.com/web/wp/wp-content/uploads/2017/12/phone.jpg" style="border-style: none; max-width: 100%; height: auto;"><span style="font-size:14px">05 34 25 41 42</span></td></tr><tr><td valign="middle" style="vertical-align:middle; padding:0px; color:rgb(163,163,163); height:20px"><img alt="icone personne" width="13px" src="http://www.rollup-online.com/web/wp/wp-content/uploads/2017/12/address.jpg" style="border-style: none; max-width: 100%; height: auto;"><span style="font-size:14px">31 rue Aristide Bergès - 31270 Cugnaux</span></td></tr></tbody></table></td><td width="50%" align="left" valign="top" style="text-align:center; vertical-align:top"><table width="100%" cellspacing="0" cellpadding="0" style="margin-right:0px; margin-left:auto"><tbody><tr><td align="center" valign="middle" style="height:20px; vertical-align:middle"><a href="http://www.printpascher.com/" rel="noopener noreferrer" style="text-decoration:none"><img src="https://www.rollup-online.com/web/wp/wp-content/uploads/2018/12/ppc_mail_new.jpg" alt="Icone PrintPasCher" border="0" style="border-style: none; max-width: 100%; height: auto;"></a><a href="http://www.printforyou.fr/" rel="noopener noreferrer" style="text-decoration:none"><img src="http://www.rollup-online.com/web/wp/wp-content/uploads/2017/12/pfy_mail.jpg" alt="Icone PrintForYou" border="0" style="border-style: none; max-width: 100%; height: auto;"></a><br><a href="http://www.beachflag-online.com/" rel="noopener noreferrer" style="text-decoration:none"><img src="http://www.rollup-online.com/web/wp/wp-content/uploads/2017/12/bf_mail.jpg" alt="Icone BeachFlagOnline" border="0" style="border-style: none; max-width: 100%; height: auto;"></a><a href="http://www.rollup-online.com/" rel="noopener noreferrer" style="text-decoration:none"><img src="http://www.rollup-online.com/web/wp/wp-content/uploads/2017/12/ro_mail.jpg" alt="Icone RollUpOnline" border="0" style="border-style: none; max-width: 100%; height: auto;"></a></td></tr></tbody></table></td></tr></tbody></table></div></div><img src="https://app.frontapp.com/api/1/noauth/companies/onlyouprinter/seen/msg_1df9bkne/han_5awoebu/e700e81e.gif" alt="Sent from Front" aria-hidden="true" style="width: 1px; height: 1px;"><br><blockquote type="cite" class="front-blockquote" style="margin:0px 0px 0px 0.8ex; padding-left:1ex">On September 30, 2026 at 11:43 AM GMT+2 <a href="mailto:houssem.hadj-taieb@ht-bat.com" rel="noopener noreferrer">houssem.hadj-taieb@ht-bat.com</a> wrote:<br><br><div id="fae_1df9bknebyy0xv"><div><div></div><div lang="FR" class="fat5h3tz front-email-body" style="word-wrap:break-word"><div class="fakeqkdm" style="page:WordSection1"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="mso-fareast-language:EN-US">Bonjour,<span></span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="mso-fareast-language:EN-US">Suite à votre mail et compte tenu de votre proposition, j’ai bien accepté le colis lors de la livraison.<span></span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="mso-fareast-language:EN-US">Merci de me confirmer que le remboursement prévu est bien maintenu et qu’il sera effectué comme convenu.<br>en vous remerciant pour votre compréhension <span></span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="mso-fareast-language:EN-US">Cordialement,<span></span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="mso-fareast-language:EN-US"><span>&nbsp;</span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="mso-fareast-language:EN-US"><span>&nbsp;</span></span></p><div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0cm 0cm 0cm"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><b><span style="font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-serif">De&nbsp;:</span></b><span style="font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-serif"> Vicky Kouas - INPRINT &lt;<a href="mailto:support@oyp.fr" rel="noopener noreferrer">support@oyp.fr</a>&gt; <br><b>Envoyé&nbsp;:</b> mercredi 30 septembre 2026 10:13<br><b>À&nbsp;:</b> Houssem HADJ-TAIEB &lt;<a href="mailto:houssem.hadj-taieb@ht-bat.com" rel="noopener noreferrer">houssem.hadj-taieb@ht-bat.com</a>&gt;; <a href="mailto:support@oyp.fr" rel="noopener noreferrer">support@oyp.fr</a><br><b>Objet&nbsp;:</b> Re: Produit N° 264378 <span></span></span></p></div><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span>&nbsp;</span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:11.0pt; font-family:&quot;Arial&quot;,sans-serif">Bonjour,<span></span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:11.0pt; font-family:&quot;Arial&quot;,sans-serif"><span>&nbsp;</span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:11.0pt; font-family:&quot;Arial&quot;,sans-serif">Habituellement nous proposons ou le remboursement ou la réimpression mais pas les deux.<span></span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:11.0pt; font-family:&quot;Arial&quot;,sans-serif"><span>&nbsp;</span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:11.0pt; font-family:&quot;Arial&quot;,sans-serif">Etant donnée que la commande a tout de même été expédiée alors que vous nous aviez demandé l'annulation au préalable la situation est particulière.<span></span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:11.0pt; font-family:&quot;Arial&quot;,sans-serif"><span>&nbsp;</span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:11.0pt; font-family:&quot;Arial&quot;,sans-serif">Je n'ai pas encore de retour à ce sujet.<span></span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:11.0pt; font-family:&quot;Arial&quot;,sans-serif"><span>&nbsp;</span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:11.0pt; font-family:&quot;Arial&quot;,sans-serif">Je reviens vers vous au plus vite pour vous indiquer la marche à suivre afin de conserver votre remboursement.<span></span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:11.0pt; font-family:&quot;Arial&quot;,sans-serif"><span>&nbsp;</span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:11.0pt; font-family:&quot;Arial&quot;,sans-serif">Si vous recevez le colis entre temps (donc avant que je sois revenue vers vous) vous pouvez le garder sans que cela ne remette en cause le remboursement.<span></span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:11.0pt; font-family:&quot;Arial&quot;,sans-serif"><span>&nbsp;</span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:11.0pt; font-family:&quot;Arial&quot;,sans-serif">Bien cordialement.<span></span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:11.0pt; font-family:&quot;Arial&quot;,sans-serif"><span>&nbsp;</span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:11.0pt; font-family:&quot;Arial&quot;,sans-serif"><span>&nbsp;</span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:11.0pt; font-family:&quot;Arial&quot;,sans-serif"><span>&nbsp;</span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:11.0pt; font-family:&quot;Arial&quot;,sans-serif">Cordialement,<span></span></span></p><table class="fa-5y2atv" border="0" cellspacing="0" cellpadding="0" width="600" style="width:450.0pt; box-sizing:content-box"><tbody><tr><td width="50%" style="width:50.0%; border:none; border-right:solid #D8D8D8 1.0pt; padding:0cm 0cm 3.75pt 0cm"><table class="fa-5y2atv" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%"><tbody><tr style="height:22.5pt"><td valign="top" style="padding:0cm 0cm 0cm 0cm; height:22.5pt"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; mso-margin-top-alt:auto; mso-margin-bottom-alt:auto"><span style="color:#313131">Vicky K.<span></span></span></p></td></tr><tr style="height:15.0pt"><td style="padding:0cm 0cm 0cm 0cm; height:15.0pt"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; mso-margin-top-alt:auto; mso-margin-bottom-alt:auto"><span style="color:#A3A3A3"><img width="15" height="15" id="_x0000_i1082" src="http://www.rollup-online.com/web/wp/wp-content/uploads/2017/12/person.jpg" alt="icone personne" style="width: 0.1583in; height: 0.1583in;"></span><span style="font-size:10.5pt; color:#A3A3A3">Service Client</span><span style="color:#A3A3A3"><span></span></span></p></td></tr><tr style="height:15.0pt"><td style="padding:0cm 0cm 0cm 0cm; height:15.0pt"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; mso-margin-top-alt:auto; mso-margin-bottom-alt:auto"><span style="color:#A3A3A3"><img width="15" height="15" id="_x0000_i1081" src="http://www.rollup-online.com/web/wp/wp-content/uploads/2017/12/phone.jpg" alt="icone personne" style="width: 0.1583in; height: 0.1583in;"></span><span style="font-size:10.5pt; color:#A3A3A3">05 34 25 41 42</span><span style="color:#A3A3A3"><span></span></span></p></td></tr><tr style="height:15.0pt"><td style="padding:0cm 0cm 0cm 0cm; height:15.0pt"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; mso-margin-top-alt:auto; mso-margin-bottom-alt:auto"><span style="color:#A3A3A3"><img width="15" height="15" id="_x0000_i1080" src="http://www.rollup-online.com/web/wp/wp-content/uploads/2017/12/address.jpg" alt="icone personne" style="width: 0.1583in; height: 0.1583in;"></span><span style="font-size:10.5pt; color:#A3A3A3">31 rue Aristide Bergès - 31270 Cugnaux</span><span style="color:#A3A3A3"><span></span></span></p></td></tr></tbody></table></td><td width="50%" valign="top" style="width:50.0%; padding:0cm 0cm 0cm 0cm"><div align="center"><table class="fa-5y2atv" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%"><tbody><tr style="height:15.0pt"><td style="padding:0cm 0cm 0cm 0cm; height:15.0pt"><p class="fan4r8qn" align="center" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; text-align:center"><a href="http://www.printpascher.com/" rel="noopener noreferrer"><span style="text-decoration:none"><img border="0" width="135" height="34" id="_x0000_i1079" src="https://www.rollup-online.com/web/wp/wp-content/uploads/2018/12/ppc_mail_new.jpg" alt="Icone PrintPasCher" style="width: 1.4083in; height: 0.3583in;"></span></a><a href="http://www.printforyou.fr/" rel="noopener noreferrer"><span style="text-decoration:none"><img border="0" width="120" height="34" id="_x0000_i1078" src="http://www.rollup-online.com/web/wp/wp-content/uploads/2017/12/pfy_mail.jpg" alt="Icone PrintForYou" style="width: 1.25in; height: 0.3583in;"></span></a><br><a href="http://www.beachflag-online.com/" rel="noopener noreferrer"><span style="text-decoration:none"><img border="0" width="90" height="40" id="_x0000_i1077" src="http://www.rollup-online.com/web/wp/wp-content/uploads/2017/12/bf_mail.jpg" alt="Icone BeachFlagOnline" style="width: 0.9416in; height: 0.4166in;"></span></a><a href="http://www.rollup-online.com/" rel="noopener noreferrer"><span style="text-decoration:none"><img border="0" width="90" height="40" id="_x0000_i1076" src="http://www.rollup-online.com/web/wp/wp-content/uploads/2017/12/ro_mail.jpg" alt="Icone RollUpOnline" style="width: 0.9416in; height: 0.4166in;"></span></a><span></span></p></td></tr></tbody></table></div></td></tr></tbody></table><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><img border="0" width="1" height="1" id="_x0000_i1075" src="https://app.frontapp.com/api/1/noauth/companies/onlyouprinter/seen/msg_1df6pe2y/han_5awoebu/fa9336ee.gif" alt="Sent from Front" style="width: 0.0083in; height: 0.0083in;"><br><br><span></span></p><blockquote style="margin-left:4.8pt; margin-right:0cm"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; margin-bottom:12.0pt">On September 30, 2026 at 9:09 AM GMT+2 <a href="mailto:houssem.hadj-taieb@ht-bat.com" rel="noopener noreferrer">houssem.hadj-taieb@ht-bat.com</a> wrote:<span></span></p><div id="fae_1df9bkne6a78k1"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="color:#212121">Bonjour,<span></span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="color:#212121"><span>&nbsp;</span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="color:#212121">Je n’ai désormais plus besoin de cette commande pour l’événement initialement prévu, mais elle pourrait toutefois me servir pour de futurs événements.<span></span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="color:#212121"><span>&nbsp;</span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="color:#212121">Si le fait de conserver le colis entraîne l’annulation de mon remboursement, je préférerai alors refuser la livraison.<span></span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="color:#212121"><span>&nbsp;</span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="color:#212121">En revanche, si vous maintenez le remboursement à titre de geste commercial, compte tenu du retard rencontré et de l’expédition malgré l’annulation, je peux accepter et conserver le colis.<span></span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="color:#212121"><span>&nbsp;</span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="color:#212121">Merci de me confirmer la marche à suivre.<span></span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="color:#212121"><span>&nbsp;</span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="color:#212121">Cordialement<span></span></span></p><div id="ms-outlook-mobile-body-separator-line"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span>&nbsp;</span></p></div><div id="ms-outlook-mobile-signature"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="color:#212121">Envoyé à partir de <a href="https://aka.ms/AAb9ysg" rel="noopener noreferrer">Outlook pour Android</a><span></span></span></p></div><div id="mail-editor-reference-message-container"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span>&nbsp;</span></p><div class="fan4r8qn" align="center" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; text-align:center"><hr width="98%" align="center"></div><div id="divRplyFwdMsg"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><strong><span style="font-size:11.0pt; font-family:&quot;Aptos&quot;,sans-serif">De&nbsp;:</span></strong><span style="font-size:11.0pt"> Service client - Laurence &lt;<a href="mailto:support@oyp.fr" rel="noopener noreferrer">support@oyp.fr</a>&gt;<br><strong><span style="font-family:&quot;Aptos&quot;,sans-serif">Envoyé&nbsp;:</span></strong> mercredi, septembre 30, 2026 8:54:58 AM<br><strong><span style="font-family:&quot;Aptos&quot;,sans-serif">À&nbsp;:</span></strong> Houssem HADJ-TAIEB &lt;<a href="mailto:houssem.hadj-taieb@ht-bat.com" rel="noopener noreferrer">houssem.hadj-taieb@ht-bat.com</a>&gt;<br><strong><span style="font-family:&quot;Aptos&quot;,sans-serif">Objet&nbsp;:</span></strong> Re: Produit N° 264378 <span></span></span></p></div><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span>&nbsp;</span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif">Bonjour,<span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span>&nbsp;</span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif">Malgré l'annulation l'atelier ayant tout de même expédié la commande remboursée, puis je vous demander de refuser le colis&nbsp; ?<span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span>&nbsp;</span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif">Je vous en remercie par avance.<span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif">Cordialement,&nbsp;<span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span>&nbsp;</span></p><table class="fa-5y2atv" border="0" cellspacing="0" cellpadding="0" width="600" style="width:450.0pt"><tbody><tr><td width="50%" style="width:50.0%; border:none; border-right:solid #D8D8D8 1.0pt; padding:0cm 0cm 3.75pt 0cm"><table class="fa-5y2atv" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%"><tbody><tr style="height:22.5pt"><td valign="top" style="padding:0cm 0cm 0cm 0cm; height:22.5pt"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; mso-margin-top-alt:auto; mso-margin-bottom-alt:auto"><span style="color:#313131">Laurence M.<span></span></span></p></td></tr><tr style="height:15.0pt"><td style="padding:0cm 0cm 0cm 0cm; height:15.0pt"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; mso-margin-top-alt:auto; mso-margin-bottom-alt:auto"><span style="color:#A3A3A3"><img border="0" width="15" height="15" id="_x0000_i1074" src="https://www.rollup-online.com/web/wp/wp-content/uploads/2017/12/person.jpg" alt="icone personne" style="width: 0.1583in; height: 0.1583in;"></span><span style="font-size:10.5pt; color:#A3A3A3">Service Client</span><span style="color:#A3A3A3"><span></span></span></p></td></tr><tr style="height:15.0pt"><td style="padding:0cm 0cm 0cm 0cm; height:15.0pt"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; mso-margin-top-alt:auto; mso-margin-bottom-alt:auto"><span style="color:#A3A3A3"><img border="0" width="15" height="15" id="_x0000_i1073" src="https://www.rollup-online.com/web/wp/wp-content/uploads/2017/12/phone.jpg" alt="icone personne" style="width: 0.1583in; height: 0.1583in;"></span><span style="font-size:10.5pt; color:#A3A3A3">05 34 25 41 42</span><span style="color:#A3A3A3"><span></span></span></p></td></tr><tr style="height:15.0pt"><td style="padding:0cm 0cm 0cm 0cm; height:15.0pt"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; mso-margin-top-alt:auto; mso-margin-bottom-alt:auto"><span style="color:#A3A3A3"><img border="0" width="15" height="15" id="_x0000_i1072" src="https://www.rollup-online.com/web/wp/wp-content/uploads/2017/12/address.jpg" alt="icone personne" style="width: 0.1583in; height: 0.1583in;"></span><span style="font-size:10.5pt; color:#A3A3A3">31 rue Aristide Bergès - 31270 Cugnaux </span><span style="color:#A3A3A3"><span></span></span></p></td></tr></tbody></table></td><td width="50%" valign="top" style="width:50.0%; padding:0cm 0cm 0cm 0cm"><div align="center"><table class="fa-5y2atv" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%"><tbody><tr style="height:15.0pt"><td style="padding:0cm 0cm 0cm 0cm; height:15.0pt"><p class="fan4r8qn" align="center" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; text-align:center"><a href="http://www.printpascher.com/" rel="noopener noreferrer"><span style="text-decoration:none"><img border="0" width="135" height="34" id="_x0000_i1071" src="https://www.rollup-online.com/web/wp/wp-content/uploads/2018/12/ppc_mail_new.jpg" alt="PrintPasCher" style="width: 1.4083in; height: 0.3583in;"></span></a><a href="http://www.printforyou.fr/" rel="noopener noreferrer"><span style="text-decoration:none"><img border="0" width="120" height="34" id="_x0000_i1070" src="https://www.rollup-online.com/web/wp/wp-content/uploads/2017/12/pfy_mail.jpg" alt="PrintForYou" style="width: 1.25in; height: 0.3583in;"></span></a><br><a href="http://www.beachflag-online.com/" rel="noopener noreferrer"><span style="text-decoration:none"><img border="0" width="90" height="40" id="_x0000_i1069" src="https://www.rollup-online.com/web/wp/wp-content/uploads/2017/12/bf_mail.jpg" alt="BeachFlagOnline" style="width: 0.9416in; height: 0.4166in;"></span></a><a href="http://www.rollup-online.com/" rel="noopener noreferrer"><span style="text-decoration:none"><img border="0" width="90" height="40" id="_x0000_i1068" src="https://www.rollup-online.com/web/wp/wp-content/uploads/2017/12/ro_mail.jpg" alt="RollUpOnline" style="width: 0.9416in; height: 0.4166in;"></span></a><span></span></p></td></tr></tbody></table></div></td></tr></tbody></table><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><img border="0" width="1" height="1" id="_x0000_i1067" src="https://app.frontapp.com/api/1/noauth/companies/onlyouprinter/seen/msg_1df4zrd6/han_5awoebu/f9660a99.gif" alt="Sent from Front" style="width: 0.0083in; height: 0.0083in;"><br><br><span></span></p><blockquote style="margin-left:4.8pt; margin-right:0cm"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; margin-bottom:12.0pt">On September 29, 2026 at 9:24 AM GMT+2 <a href="mailto:support@oyp.fr" rel="noopener noreferrer">support@oyp.fr</a> wrote:<span></span></p><div id="fae_1df9bknenbta2h"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:10.5pt; color:black">Bonjour,</span><span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span>&nbsp;</span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:10.5pt; color:black">Je reviens vers vous concernant vos commandes n° 200041878 et n° 200041776 ( Produit&nbsp; N° 264378 chemises à rabats ).</span><span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span>&nbsp;</span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:10.5pt; color:black">Je suis désolée de cette situation ( Retard d'expédition de votre commande de chemises à rabats ).</span><span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:10.5pt; color:black">Malheureusement, malgré mes relances, le colis n’a toujours pas été expédié par l’atelier.</span><span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span>&nbsp;</span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:10.5pt; color:black">Je comprends parfaitement votre déception et je tiens à vous réitérer mes excuses pour la gêne occasionnée.</span><span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:10.5pt; color:black">&nbsp;De mon côté, je n'ai malheureusement aucune solution pour accélérer davantage le traitement auprès de l’atelier.</span><span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span>&nbsp;</span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:10.5pt; color:black">Afin de ne pas vous faire attendre davantage, nous allons donc procéder au remboursement des sommes suivantes :</span><span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span>&nbsp;</span></p><ul type="disc" style="margin-bottom:0cm"><li class="fa2zzuqo" style="mso-style-name:fawjb9e9; mso-margin-top-alt:auto; margin-right:0cm; mso-margin-bottom-alt:auto; margin-left:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; mso-list:l0 level1 lfo1; box-sizing:border-box"><span style="font-size:10.5pt; color:black">Commande n° 200041878 :&nbsp;<strong><span style="font-family:&quot;Aptos&quot;,sans-serif">34,32 €</span></strong>, réglés par carte bancaire.</span><span></span></li><li class="fa2zzuqo" style="mso-style-name:fawjb9e9; mso-margin-top-alt:auto; margin-right:0cm; mso-margin-bottom-alt:auto; margin-left:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; mso-list:l0 level1 lfo1; box-sizing:border-box; margin-top:0.5rem"><span style="font-size:10.5pt; color:black">Commande n° 200041776 – produit n° 264378 uniquement :&nbsp;<strong><span style="font-family:&quot;Aptos&quot;,sans-serif">119,88 €</span></strong>, réglés par carte bancaire.</span><span></span></li><li class="fa2zzuqo" style="mso-style-name:fawjb9e9; mso-margin-top-alt:auto; margin-right:0cm; mso-margin-bottom-alt:auto; margin-left:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; mso-list:l0 level1 lfo1; box-sizing:border-box; margin-top:0.5rem"><span>&nbsp;</span></li></ul><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:10.5pt; color:black">Le remboursement sera effectué sur la carte bancaire utilisée lors du paiement.</span><span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:10.5pt; color:black">Je suis vraiment navrée de ne pas avoir pu vous apporter une meilleure solution et surtout de cette expérience qui ne correspond pas au service que nous souhaitons vous offrir.</span><span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span>&nbsp;</span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:10.5pt; color:black">Je vous remercie sincèrement pour votre patience et votre compréhension.</span><span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:10.5pt; color:black">Cordialement,</span><span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span>&nbsp;</span></p><table class="fa-5y2atv" border="0" cellspacing="0" cellpadding="0" width="600" style="width:450.0pt"><tbody><tr><td width="50%" style="width:50.0%; border:none; border-right:solid #D8D8D8 1.0pt; padding:0cm 0cm 3.75pt 0cm"><table class="fa-5y2atv" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%"><tbody><tr style="height:22.5pt"><td valign="top" style="padding:0cm 0cm 0cm 0cm; height:22.5pt"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; mso-margin-top-alt:auto; mso-margin-bottom-alt:auto"><span style="color:#313131">Laurence M.<span></span></span></p></td></tr><tr style="height:15.0pt"><td style="padding:0cm 0cm 0cm 0cm; height:15.0pt"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; mso-margin-top-alt:auto; mso-margin-bottom-alt:auto"><span style="color:#A3A3A3"><img border="0" width="15" height="15" id="_x0000_i1066" src="https://www.rollup-online.com/web/wp/wp-content/uploads/2017/12/person.jpg" alt="icone personne" style="width: 0.1583in; height: 0.1583in;"></span><span style="font-size:10.5pt; color:#A3A3A3">Service Client</span><span style="color:#A3A3A3"><span></span></span></p></td></tr><tr style="height:15.0pt"><td style="padding:0cm 0cm 0cm 0cm; height:15.0pt"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; mso-margin-top-alt:auto; mso-margin-bottom-alt:auto"><span style="color:#A3A3A3"><img border="0" width="15" height="15" id="_x0000_i1065" src="https://www.rollup-online.com/web/wp/wp-content/uploads/2017/12/phone.jpg" alt="icone personne" style="width: 0.1583in; height: 0.1583in;"></span><span style="font-size:10.5pt; color:#A3A3A3">05 34 25 41 42</span><span style="color:#A3A3A3"><span></span></span></p></td></tr><tr style="height:15.0pt"><td style="padding:0cm 0cm 0cm 0cm; height:15.0pt"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; mso-margin-top-alt:auto; mso-margin-bottom-alt:auto"><span style="color:#A3A3A3"><img border="0" width="15" height="15" id="_x0000_i1064" src="https://www.rollup-online.com/web/wp/wp-content/uploads/2017/12/address.jpg" alt="icone personne" style="width: 0.1583in; height: 0.1583in;"></span><span style="font-size:10.5pt; color:#A3A3A3">31 rue Aristide Bergès - 31270 Cugnaux </span><span style="color:#A3A3A3"><span></span></span></p></td></tr></tbody></table></td><td width="50%" valign="top" style="width:50.0%; padding:0cm 0cm 0cm 0cm"><div align="center"><table class="fa-5y2atv" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%"><tbody><tr style="height:15.0pt"><td style="padding:0cm 0cm 0cm 0cm; height:15.0pt"><p class="fan4r8qn" align="center" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; text-align:center"><a href="http://www.printpascher.com/" rel="noopener noreferrer"><span style="text-decoration:none"><img border="0" width="135" height="34" id="_x0000_i1063" src="https://www.rollup-online.com/web/wp/wp-content/uploads/2018/12/ppc_mail_new.jpg" alt="PrintPasCher" style="width: 1.4083in; height: 0.3583in;"></span></a><a href="http://www.printforyou.fr/" rel="noopener noreferrer"><span style="text-decoration:none"><img border="0" width="120" height="34" id="_x0000_i1062" src="https://www.rollup-online.com/web/wp/wp-content/uploads/2017/12/pfy_mail.jpg" alt="PrintForYou" style="width: 1.25in; height: 0.3583in;"></span></a><br><a href="http://www.beachflag-online.com/" rel="noopener noreferrer"><span style="text-decoration:none"><img border="0" width="90" height="40" id="_x0000_i1061" src="https://www.rollup-online.com/web/wp/wp-content/uploads/2017/12/bf_mail.jpg" alt="BeachFlagOnline" style="width: 0.9416in; height: 0.4166in;"></span></a><a href="http://www.rollup-online.com/" rel="noopener noreferrer"><span style="text-decoration:none"><img border="0" width="90" height="40" id="_x0000_i1060" src="https://www.rollup-online.com/web/wp/wp-content/uploads/2017/12/ro_mail.jpg" alt="RollUpOnline" style="width: 0.9416in; height: 0.4166in;"></span></a><span></span></p></td></tr></tbody></table></div></td></tr></tbody></table><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><br><br><span></span></p><blockquote style="margin-left:4.8pt; margin-right:0cm"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; margin-bottom:12.0pt">On September 28, 2026 at 9:42 PM GMT+2 <a href="mailto:houssem.hadj-taieb@ht-bat.com" rel="noopener noreferrer">houssem.hadj-taieb@ht-bat.com</a> wrote:<span></span></p><div id="fae_1df9bkne-fe1gya"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="color:#212121">Bonjour,<span></span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="color:#212121"><span>&nbsp;</span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="color:#212121">Suite au non-respect de vos engagements concernant les délais de production et de livraison, malgré mes nombreuses relances afin que ma commande soit traitée dans les meilleurs délais, ainsi qu’au manque d’informations précises qui m’ont été communiquées concernant l’état d’avancement de mes articles, je vous confirme par la présente mon souhait d’annuler la commande.<span></span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="color:#212121"><span>&nbsp;</span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="color:#212121">Compte tenu du retard accumulé, ces chemises ne me seront désormais plus utiles pour l’événement professionnel auquel elles étaient destinées.<span></span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="color:#212121"><span>&nbsp;</span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="color:#212121">Je vous demande donc de procéder au remboursement des sommes correspondantes, à savoir :<span></span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="color:#212121">34,33 € TTC correspondant aux frais de livraison express ;<span></span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="color:#212121">119,88 € TTC correspondant aux frais de fabrication des chemises.<span></span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="color:#212121">Soit un montant total de 154,21 € TTC à me rembourser pour les commandes n°200041878 et n°200041776.<span></span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="color:#212121"><span>&nbsp;</span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="color:#212121">Je précise que cette demande fait suite au non-respect du délai annoncé, alors même que j’avais insisté à plusieurs reprises sur le caractère urgent de cette commande.<span></span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="color:#212121"><span>&nbsp;</span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="color:#212121">Je vous remercie donc de bien vouloir me confirmer l’annulation de la commande ainsi que la prise en compte du remboursement de 154,21 € TTC dans les meilleurs délais.<span></span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="color:#212121"><span>&nbsp;</span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="color:#212121">Cordialement,<span></span></span></p><div id="ms-outlook-mobile-body-separator-line"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span>&nbsp;</span></p></div><div id="ms-outlook-mobile-signature"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="color:#212121">Envoyé à partir de <a href="https://aka.ms/AAb9ysg" rel="noopener noreferrer">Outlook pour Android</a><span></span></span></p></div><div id="mail-editor-reference-message-container"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span>&nbsp;</span></p><div class="fan4r8qn" align="center" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; text-align:center"><hr width="98%" align="center"></div><div id="divRplyFwdMsg"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><strong><span style="font-size:11.0pt; font-family:&quot;Aptos&quot;,sans-serif">De&nbsp;:</span></strong><span style="font-size:11.0pt"> Service client - Laurence &lt;<a href="mailto:support@oyp.fr" rel="noopener noreferrer">support@oyp.fr</a>&gt;<br><strong><span style="font-family:&quot;Aptos&quot;,sans-serif">Envoyé&nbsp;:</span></strong> lundi, septembre 28, 2026 9:29:25 AM<br><strong><span style="font-family:&quot;Aptos&quot;,sans-serif">À&nbsp;:</span></strong> <a href="mailto:houssem.hadj-taieb@ht-bat.com" rel="noopener noreferrer">houssem.hadj-taieb@ht-bat.com</a> &lt;<a href="mailto:houssem.hadj-taieb@ht-bat.com" rel="noopener noreferrer">houssem.hadj-taieb@ht-bat.com</a>&gt;<br><strong><span style="font-family:&quot;Aptos&quot;,sans-serif">Objet&nbsp;:</span></strong> Produit N° 264378 <span></span></span></p></div><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span>&nbsp;</span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:10.5pt; color:black">Bonjour,</span><span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span>&nbsp;</span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:10.5pt; color:black">Je viens d’être informée par notre atelier d’un retard de production concernant vos chemises, et je tiens à vous présenter toutes mes excuses pour ce contretemps.</span><span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span>&nbsp;</span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:10.5pt; color:black">Je comprends tout à fait que ce délai puisse être décevant ou contraignant, et je suis sincèrement désolée pour la gêne occasionnée.</span><span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:10.5pt; color:black">Dès que l’atelier me confirmera la date d’expédition de votre colis et me transmettra le lien de suivi, je vous communiquerai immédiatement ces informations afin que vous puissiez suivre l’acheminement de votre commande.</span><span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span>&nbsp;</span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:10.5pt; color:black">Par ailleurs, à titre commercial et afin de nous excuser pour ce retard, dès réception de votre colis, je pourrai vous proposer le remboursement du supplément réglé pour le passage en délai standard, ou, si vous le préférez, créditer ce montant sur votre compte client sous forme de crédit d’impression.</span><span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span>&nbsp;</span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:10.5pt; color:black">Je reste bien entendu à votre disposition et vous remercie sincèrement pour votre patience et votre compréhension.</span><span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span style="font-size:10.5pt; color:black">Cordialement,</span><span></span></p><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><span>&nbsp;</span></p><table class="fa-5y2atv" border="0" cellspacing="0" cellpadding="0" width="600" style="width:450.0pt"><tbody><tr><td width="50%" style="width:50.0%; border:none; border-right:solid #D8D8D8 1.0pt; padding:0cm 0cm 3.75pt 0cm"><table class="fa-5y2atv" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%"><tbody><tr style="height:22.5pt"><td valign="top" style="padding:0cm 0cm 0cm 0cm; height:22.5pt"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; mso-margin-top-alt:auto; mso-margin-bottom-alt:auto"><span style="color:#313131">Laurence M.<span></span></span></p></td></tr><tr style="height:15.0pt"><td style="padding:0cm 0cm 0cm 0cm; height:15.0pt"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; mso-margin-top-alt:auto; mso-margin-bottom-alt:auto"><span style="color:#A3A3A3"><img border="0" width="15" height="15" id="_x0000_i1059" src="https://www.rollup-online.com/web/wp/wp-content/uploads/2017/12/person.jpg" alt="icone personne" style="width: 0.1583in; height: 0.1583in;"></span><span style="font-size:10.5pt; color:#A3A3A3">Service Client</span><span style="color:#A3A3A3"><span></span></span></p></td></tr><tr style="height:15.0pt"><td style="padding:0cm 0cm 0cm 0cm; height:15.0pt"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; mso-margin-top-alt:auto; mso-margin-bottom-alt:auto"><span style="color:#A3A3A3"><img border="0" width="15" height="15" id="_x0000_i1058" src="https://www.rollup-online.com/web/wp/wp-content/uploads/2017/12/phone.jpg" alt="icone personne" style="width: 0.1583in; height: 0.1583in;"></span><span style="font-size:10.5pt; color:#A3A3A3">05 34 25 41 42</span><span style="color:#A3A3A3"><span></span></span></p></td></tr><tr style="height:15.0pt"><td style="padding:0cm 0cm 0cm 0cm; height:15.0pt"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; mso-margin-top-alt:auto; mso-margin-bottom-alt:auto"><span style="color:#A3A3A3"><img border="0" width="15" height="15" id="_x0000_i1057" src="https://www.rollup-online.com/web/wp/wp-content/uploads/2017/12/address.jpg" alt="icone personne" style="width: 0.1583in; height: 0.1583in;"></span><span style="font-size:10.5pt; color:#A3A3A3">31 rue Aristide Bergès - 31270 Cugnaux </span><span style="color:#A3A3A3"><span></span></span></p></td></tr></tbody></table></td><td width="50%" valign="top" style="width:50.0%; padding:0cm 0cm 0cm 0cm"><div align="center"><table class="fa-5y2atv" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%"><tbody><tr style="height:15.0pt"><td style="padding:0cm 0cm 0cm 0cm; height:15.0pt"><p class="fan4r8qn" align="center" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; text-align:center"><a href="http://www.printpascher.com/" rel="noopener noreferrer"><span style="text-decoration:none"><img border="0" width="135" height="34" id="_x0000_i1056" src="https://www.rollup-online.com/web/wp/wp-content/uploads/2018/12/ppc_mail_new.jpg" alt="PrintPasCher" style="width: 1.4083in; height: 0.3583in;"></span></a><a href="http://www.printforyou.fr/" rel="noopener noreferrer"><span style="text-decoration:none"><img border="0" width="120" height="34" id="_x0000_i1055" src="https://www.rollup-online.com/web/wp/wp-content/uploads/2017/12/pfy_mail.jpg" alt="PrintForYou" style="width: 1.25in; height: 0.3583in;"></span></a><br><a href="http://www.beachflag-online.com/" rel="noopener noreferrer"><span style="text-decoration:none"><img border="0" width="90" height="40" id="_x0000_i1054" src="https://www.rollup-online.com/web/wp/wp-content/uploads/2017/12/bf_mail.jpg" alt="BeachFlagOnline" style="width: 0.9416in; height: 0.4166in;"></span></a><a href="http://www.rollup-online.com/" rel="noopener noreferrer"><span style="text-decoration:none"><img border="0" width="90" height="40" id="_x0000_i1053" src="https://www.rollup-online.com/web/wp/wp-content/uploads/2017/12/ro_mail.jpg" alt="RollUpOnline" style="width: 0.9416in; height: 0.4166in;"></span></a><span></span></p></td></tr></tbody></table></div></td></tr></tbody></table><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif"><img border="0" width="1" height="1" id="_x0000_i1052" src="https://app.frontapp.com/api/1/noauth/companies/onlyouprinter/seen/msg_1de03ah6/han_5awoebu/a20d63a0.gif" alt="Sent from Front" style="width: 0.0083in; height: 0.0083in;"><br><br><span></span></p><blockquote style="margin-left:4.8pt; margin-right:0cm"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; margin-bottom:12.0pt">On September 28, 2026 at 12:45 AM GMT+2 <a href="mailto:contact@printpascher.com" rel="noopener noreferrer">contact@printpascher.com</a> wrote:<span></span></p><div id="fae_1df9bkneuc5do7"><table class="fa-5y2atv" border="0" cellspacing="0" cellpadding="0" style="max-width:450.0pt; background:white; border-collapse:collapse"><tbody><tr><td valign="top" style="padding:0cm 0cm 0cm 0cm"><div align="center"><table class="fa-5y2atv" border="0" cellspacing="0" cellpadding="0" width="600" style="width:450.0pt; background:white; border-collapse:collapse"><tbody><tr><td valign="top" style="padding:0cm 15.0pt 0cm 15.0pt"><div align="center"><table class="fa-5y2atv" border="0" cellspacing="0" cellpadding="0" width="560" style="width:420.0pt; border-collapse:collapse"><tbody><tr style="height:6.75pt"><td valign="top" style="padding:0cm 0cm 0cm 0cm; height:6.75pt"></td></tr><tr><td valign="top" style="padding:0cm 0cm 0cm 0cm; -webkit-text-size-adjust:none"><div align="center"><table class="fa-5y2atv" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%; border-collapse:collapse; border-spacing:0"><tbody><tr><td style="padding:0cm 0cm 0cm 0cm; border-spacing:0"><div align="center"><table class="fa-5y2atv" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse"><tbody><tr><td width="270" valign="top" style="width:202.5pt; padding:0cm 0cm 0cm 0cm; border-spacing:0"><p class="fan4r8qn" align="center" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; text-align:center"><a href="http://www.printpascher.com/" rel="noopener noreferrer"><span style="border:none windowtext 1.0pt; padding:0cm; text-decoration:none"><img border="0" width="300" height="46" id="_x0000_i1051" src="https://www.printpascher.com/media/email/logo/default/mail_logo_ppc.png" alt="PrintPasCher" style="width: 3.125in; height: 0.4833in;"></span></a><span></span></p></td></tr></tbody></table></div></td></tr><tr style="height:7.5pt"><td valign="top" style="padding:0cm 0cm 0cm 0cm; height:7.5pt; -webkit-text-size-adjust:none"></td></tr></tbody></table></div></td></tr></tbody></table></div></td></tr></tbody></table></div></td></tr></tbody></table><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; background:white"><span style="font-size:9.0pt"><span>&nbsp;</span></span></p><table class="fa-5y2atv" border="0" cellspacing="0" cellpadding="0" width="600" style="width:450.0pt; background:white; border-collapse:collapse; border-spacing:0px; min-width:600px"><tbody><tr><td valign="top" style="padding:0cm 15.0pt 0cm 15.0pt; -webkit-text-size-adjust:none"><div align="center"><table class="fa-5y2atv" border="0" cellspacing="0" cellpadding="0" width="560" style="width:420.0pt; border-collapse:collapse"><tbody><tr style="height:23.25pt"><td valign="top" style="padding:0cm 0cm 0cm 0cm; height:23.25pt; border-spacing:0"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; line-height:0%"><span style="font-size:1.0pt">&nbsp;<span></span></span></p></td></tr></tbody></table></div></td></tr></tbody></table><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; background:white"><span style="font-size:9.0pt"><span>&nbsp;</span></span></p><table class="fa-5y2atv" border="0" cellspacing="0" cellpadding="0" width="600" style="width:450.0pt; background:white; border-collapse:collapse; border-spacing:0px; min-width:600px"><tbody><tr><td valign="top" style="padding:0cm 0cm 0cm 0cm; -webkit-text-size-adjust:none"><div align="center"><table class="fa-5y2atv" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%; border-collapse:collapse"><tbody><tr style="height:12.75pt"><td valign="top" style="padding:0cm 0cm 0cm 0cm; height:12.75pt; border-spacing:0"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; line-height:0%"><span style="font-size:1.0pt">&nbsp;<span></span></span></p></td></tr><tr><td valign="top" style="padding:0cm 15.0pt 0cm 15.0pt; -webkit-text-size-adjust:none"><div align="center"><table class="fa-5y2atv" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%; border-collapse:collapse; border-spacing:0"><tbody><tr><td valign="top" style="padding:0cm 0cm 0cm 0cm; border-spacing:0"><div align="center"><table class="fa-5y2atv" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%; border-collapse:collapse"><tbody><tr><td style="padding:0cm 0cm 0cm 0cm; border-spacing:0"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; margin-bottom:12.0pt; line-height:16.5pt"><b><span style="font-size:10.5pt; font-family:&quot;Open Sans&quot;,sans-serif; color:#888888">Bonjour,</span></b><span style="font-size:10.5pt; font-family:&quot;Open Sans&quot;,sans-serif; color:#888888"><br>Le client n°92119 / <a href="mailto:houssem.hadj-taieb@ht-bat.com" rel="noopener noreferrer">houssem.hadj-taieb@ht-bat.com</a> vient de vous laisser un message sur son produit n°264378. <br><br><strong><span style="font-family:&quot;Open Sans&quot;,sans-serif">Bonjour,</span></strong><b><br><br><strong><span style="font-family:&quot;Open Sans&quot;,sans-serif">Je me permets de vous relancer concernant ma commande de chemises à rabats.</span></strong><br><br><strong><span style="font-family:&quot;Open Sans&quot;,sans-serif">Lors de nos précédents échanges, la livraison m’avait été annoncée pour le 28 ou le 29 septembre au plus tard. Or, à ce jour, je constate sur mon espace client que la commande n’est toujours pas indiquée comme expédiée.</span></strong><br><br><strong><span style="font-family:&quot;Open Sans&quot;,sans-serif">Cette commande est particulièrement urgente pour moi, car j’en ai besoin dans le cadre de ma participation au salon BATIMAT.</span></strong><br><br><strong><span style="font-family:&quot;Open Sans&quot;,sans-serif">Je vous remercie donc de bien vouloir faire le nécessaire afin d’accélérer au maximum la production et surtout l’expédition de ma commande, et de me confirmer dès que possible la date réelle d’envoi ainsi que le délai de livraison prévu.</span></strong><br><br><br><strong><span style="font-family:&quot;Open Sans&quot;,sans-serif">Merci par avance pour votre retour rapide et pour votre aide.</span></strong><br><br><strong><span style="font-family:&quot;Open Sans&quot;,sans-serif">Cordialement,</span></strong></b><span></span></span></p></td></tr></tbody></table></div></td></tr></tbody></table></div></td></tr></tbody></table></div></td></tr></tbody></table><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; background:white"><span style="font-size:9.0pt"><span>&nbsp;</span></span></p><table class="fa-5y2atv" border="0" cellspacing="0" cellpadding="0" width="600" style="width:450.0pt; background:white; border-collapse:collapse; border-spacing:0px; min-width:600px"><tbody><tr><td valign="top" style="padding:0cm 0cm 0cm 0cm; -webkit-text-size-adjust:none"><div align="center"><table class="fa-5y2atv" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%; border-collapse:collapse"><tbody><tr style="height:12.75pt"><td valign="top" style="padding:0cm 0cm 0cm 0cm; height:12.75pt; border-spacing:0"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; line-height:0%"><span style="font-size:1.0pt">&nbsp;<span></span></span></p></td></tr><tr><td valign="top" style="padding:0cm 15.0pt 0cm 15.0pt; -webkit-text-size-adjust:none"><div align="center"><table class="fa-5y2atv" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%; border-collapse:collapse; border-spacing:0"><tbody><tr><td valign="top" style="padding:0cm 0cm 0cm 0cm; border-spacing:0"><div align="center"><table class="fa-5y2atv" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%; border-collapse:collapse"><tbody><tr style="height:.75pt"><td valign="top" style="padding:0cm 0cm 0cm 0cm; height:.75pt; border-spacing:0"><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; line-height:0%"><span style="font-size:1.0pt">&nbsp;<span></span></span></p></td></tr></tbody></table></div></td></tr></tbody></table></div></td></tr></tbody></table></div></td></tr></tbody></table><p class="fan4r8qn" style="margin:0cm; font-size:12.0pt; font-family:'Aptos',sans-serif; background:white"><span style="font-size:9.0pt"><span>&nbsp;</span></span></p><table class="fa-5y2atv" border="0" cellspacing="0" cellpadding="0" width="600" style="width:450.0pt; background:white; border-collapse:collapse; border-spacing:0px; 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